Privacy Policy for alab architects (Pty) Ltd

Effective Date: 01 December 2024

alab architects (Pty) Ltd (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our website visitors, clients, and stakeholders in compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and applicable South African data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, and physical address.

  • Demographic Information: Age, gender, and preferences.

  • Transaction Information: Records of services provided and financial details for billing purposes.

  • Technical Information: IP address, browser type, operating system, and website usage data.

2. How We Collect Your Information

We collect personal information through the following means:

  • Directly from you: When you complete forms on our website, contact us, or request our services.

  • Automatically: Through cookies and other tracking technologies when you interact with our website.

  • Third Parties: From publicly available sources or business partners who have your consent to share information with us.

3. Use of Personal Information

We process personal information for the following purposes:

  • To provide, improve, and personalise our services.

  • To communicate with you regarding your inquiries or service requests.

  • To process payments and manage transactions.

  • To comply with legal and regulatory obligations.

  • For marketing purposes, where you have given explicit consent.

4. Sharing of Personal Information

We will not sell, rent, or share your personal information without your consent, except in the following cases:

  • With third-party service providers who assist in providing services to you (e.g., payment processors, IT support).

  • To comply with legal obligations, court orders, or law enforcement requests.

  • To protect our legal rights or to prevent fraud or abuse.

5. Protection of Personal Information

We take reasonable organisational and technical measures to protect your personal information from unauthorised access, loss, or misuse. These measures include:

  • Secure servers and data encryption.

  • Restricted access to personal information to authorised personnel only.

  • Regular security audits and updates.

6. Your Rights

Under POPIA, you have the following rights:

  • Access: Request access to your personal information.

  • Correction: Request the correction or deletion of inaccurate, irrelevant, or outdated information.

  • Objection: Object to the processing of your personal information for certain purposes.

  • Data Portability: Request your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the details provided below.

7. Use of Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device to collect data about your preferences and usage. You can control or disable cookies through your browser settings, but please note that some website features may not function correctly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies.

9. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Email: alwyn@alab.co.za

  • Phone: +27 83 709 7115

  • Address: 4 wandal Street. Gardens. Cape Town. South Africa

By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.